Frequent questions

Delivery times vary based on product availability and shipping destination. Typically, deliveries are made via express courier and take 2 to 5 working days. You will receive a confirmation email with the tracking number as soon as your order has been shipped. Exclusively in Rome and Milan we offer a 4-hour delivery service.

Upon delivery of the goods, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact and unaltered, including the closing tapes.

Of course, Climaconvenienza.it allows up to 30 days from delivery to be able to return an item without penalty and without providing any explanation. The products must be returned in perfect condition, including all their components and in the original packaging. To make a return, contact our customer service by email at: ufficio@climaconvenienza.it specifying the order code and the name of the item to be returned.

Certainly! Our operators can install the following products in your home or office:

• Monosplit air conditioners
• Multisplit air conditioners
• Ducted air conditioners
• Heat pumps
• Boilers and Water Heaters

Find out more about our installation service on this page

All products sold on Caldaiemurali.it are covered by a manufacturer's warranty for a period of 2 years from the date of purchase, unless otherwise specified in the product description. The warranty covers any manufacturing defects or malfunctions not caused by improper use or accidental damage.

To request warranty assistance, please contact our customer service by providing your order number, date of purchase and a detailed description of the problem you are experiencing. Our team will guide you through the warranty claim process and provide you with all the information you need to resolve your issue as quickly as possible.

In the event of tampering and/or breakages, the Customer must immediately contest the shipment and/or delivery by placing the words "RESERVE FOR DAMAGED PACKAGING" on the copy of the delivery document to be returned signed to the courier or other operator who delivered the goods. In any case, the Customer must promptly communicate any tampering or breakage of the packaging by email postvendita@climaconvenienza.it

If you have subscribed to the Kasko Insurance service for €3.90 you have up to 10 days from delivery to report the damaged product to our email.

Climaconvenienza.it accepts various payment methods for maximum customer convenience. The accepted payment methods are: Credit card (Visa, MasterCard, American Express), PayPal, advance bank transfer and cash on delivery (cash on delivery) and Afterpay.

If you buy with Afterpay you receive your order immediately and pay in the number of installments you have chosen.

After 5 working days, if credit has not been issued, the order will be automatically canceled and must be repeated (sales prices may be subject to variations).

Yes, Climaconvenienza.it uses a secure payment system that guarantees the protection of your financial information. All transactions made on our site are protected by SSL encryption, which ensures that sensitive data, such as credit card details, is transmitted securely and privately.

Cash on delivery allows you to pay the order amount directly to the courier upon delivery. It is important to have the exact amount in cash, as the courier may not be able to provide change. Please note that an additional fee may apply for the cash on delivery option. For further details on cash on delivery, please consult the "Purchase Contract" section of the site.